Support Specialist (Yandex Travel)

TL;DR

Support Specialist (Yandex Travel): Providing customer and partner support via chat and phone with an accent on resolving service-related issues, from ticket purchases to booking cancellations. Focus on finding solutions in complex and non-standard situations while collaborating with colleagues from other teams.

Локация: Удалённая работа из России

Salary: до 42 000 ₽

Компания

Яндекс is a product company.

Что делать

• Responding to customer and partner inquiries via chat and phone.
• Assisting in resolving any service-related issues, from ticket purchases to booking cancellations.
• Finding solutions even in complex and non-standard situations.
• Collaborating with colleagues from other teams: curators, mentors, moderators, and others.

Требования

• Fluent in Russian, experience in a call center is a plus.
• Владеете английским языком на уровне, достаточном для письменных консультаций или разговоров по телефону.
• Ability to memorize large amounts of information, quickly grasp the essence of the matter, and not be afraid to ask questions.
• Ability to maintain a conversation and adapt to the mood of the interlocutor.
• Computer with Windows 10 or macOS version 10.12 and above.
• Smartphone or tablet with Android 10 or iOS 15.0 and above.
• Good wired headset.
• Stable internet connection with a speed of at least 20 Mbps.
• Quiet workspace where no one will disturb you.

Культура и преимущества

• Official employment, full-time.
• Remote work and a 5/2 schedule with fixed 8-hour shifts starting between 6:00–12:00 or 12:00–18:00 Moscow time.
• Stable income — up to 42,000 rubles (net). Piecework payment, depends on the number of tasks completed and goals achieved (KPI).
• Growth and development opportunities.
• Paid online training before starting.
• Payment of sick leave and vacations.
• Online consultations with doctors and accident insurance (available after 3 and 6 months, respectively).
• Internal program to improve the overall well-being of employees, including consultations with lawyers, psychologists, veterinarians, financial advisors, as well as online training. Available 3 months after employment.
• Free IP-telephony, compensation for internet costs.
• Discounts from partners and on Yandex products.
• Friendly and active team that will always help and cheer you up with memes in the chat.

Процесс найма

• Fill out the candidate form.
• Pass an interview and/or test assignment.
• Await a response to the email you provided.