Renewals Manager (SaaS)

TL;DR

Renewals Manager (SaaS): Leading commercial renewal cycles for a portfolio of strategic accounts with an accent on negotiation, retention strategy, and cross-functional collaboration. Focus on ensuring accurate 180-day forecasting, managing complex contract completions, and driving long-term customer success within a hybrid office environment.

Location: Must be based in London; role is hybrid requiring 3 days per week in the office.

Company

hirify.global is an industry leader in identity-centric security solutions, serving over 150 countries with scalable technologies.

What you will do

• Lead and manage all commercial steps of the renewal process for named accounts.
• Negotiate renewal terms and address customer concerns directly with stakeholders.
• Partner with Legal, Finance, and Sales teams to ensure balanced and compliant contracts.
• Maintain an accurate 180-day rolling forecast of renewal opportunities in Salesforce.
• Identify upsell and cross-sell opportunities to support long-term partnership goals.
• Collaborate regularly with the team through mandatory in-office presence at least 3 days per week.

Requirements

• 3–5 years of experience in renewals, sales, or customer-facing account management, ideally in Enterprise SaaS.
• Strong commercial background with a track record of achieving renewal or revenue targets.
• Understanding of Identity Verification or related technology services.
• Excellent communication and negotiation skills.
• Ability to commit to working onsite in the London office at least 3 days per week.
• Proficiency with Salesforce CRM for documentation and pipeline management.

Culture & Benefits

• Focus on professional career growth with learning-forward initiatives.
• Commitment to diversity, inclusion, and a respectful community environment.
• Flexible work culture balancing onsite collaboration with personal needs.
• Opportunities to solve complex security challenges in a global organization.