Technical Account Manager

TL;DR

Technical Account Manager (AdTech): Overseeing the complete lifecycle of marketplace customers, from technical validation and onboarding to daily management and strategic planning, with an accent on growing the client’s business with hirify.global. Focus on testing customer integrations, providing solutions to business challenges, and improving operational efficiency through new tools.

Location: Hybrid in New York, with required office presence on Tuesdays, Wednesdays, and Thursdays.

Company

hirify.global is a global advertising supply-side platform enabling media owners to maximize the value of their content on any screen.

What you will do

• Oversee the complete lifecycle of marketplace customers, from technical validation and onboarding to daily management and strategic planning.
• Contribute to strategic working groups by providing insight into opportunities to improve current offerings.
• Regularly test and review customer integrations to ensure operational excellence and performance against key KPIs and benchmarks.
• Serve as a consultant to strategic marketplace partners, providing solutions to address their business challenges and objectives.
• Maintain knowledge of current industry trends, integration protocols, and technical specs, updating documentation accordingly.
• Perform operational tasks, performance monitoring, escalated troubleshooting, and support customers in building on top of our APIs.

Requirements

• 3+ years' experience working within Ad-Tech at an Ad Exchange, SSP, DSP, or related media and entertainment content owners in a Senior Technical role.
• Advanced knowledge of Open RTB specifications and requirements related to “deals,” DSP / Adserver methodologies across all channels/formats.
• Ability to understand Rest API documentations and use related API services.
• Expert knowledge of SQL, JSON, and experience querying complex datasets to view trends, identify anomalies, and diagnose root causes.
• Experience managing large projects with multiple cross-functional stakeholders in different global regions.
• Advanced presentation and communication skills.

Nice to have

• Management experience.
• Buy-side and campaign optimization knowledge.
• Familiarity with Kafka and other data streaming technologies.
• Familiarity with BI (Business Intelligence) tools like Looker and Redash.
• Highly motivated self-starter with a persuasive and success-driven personality.

Culture & Benefits

• Comprehensive health, dental, and vision plans.
• Paid time off, health days, and personal obligation days plus flexible work schedules.
• Competitive retirement matching plans and equity packages.
• Generous parental leave available to birthing, non-birthing, and adoptive parents.
• Annual well-being allowance plus fitness discounts and group wellness activities.
• A workplace that supports a diverse, equitable, and inclusive environment.