Salesforce Ba/Admin (Sales Cloud & Agentforce)

TL;DR

Salesforce BA/Admin (Sales Cloud & Agentforce): Serving as a critical bridge between business stakeholders and the Salesforce platform, combining business analysis with hands-on configuration and administration with an accent on translating business requirements into scalable Salesforce solutions within Sales Cloud. Focus on platform configuration, reporting, automation, and AI feature enablement.

Location: Mexico, Remote. Availability to work in US CST/EST time zones

Company

hirify.global is a full-service consulting firm delivering predictable outcomes and high-quality solutions to its clients.

What you will do

• Partner with sales ops, sales leadership, and operations to elicit, document, and prioritize Salesforce requirements.
• Own day-to-day Salesforce administration, including user management, profiles, roles, permission sets, and security model.
• Build and maintain reports and dashboards for sales leadership covering pipeline, activity, conversion, and forecasting.
• Configure and deploy Agentforce AI agents within Sales Cloud, building agent actions, prompt templates, and grounding data.
• Collaborate with the operations and sales functions and the broader technology organization.

Requirements

• Salesforce Administrator certification (ADM-201) required.
• 5+ years hands-on Salesforce administration experience in a Sales Cloud environment.
• Demonstrated business analysis experience, requirements gathering, user story writing, and stakeholder facilitation.
• Deep expertise building reports and dashboards for sales leadership.
• Hands-on Agentforce experience building, configuring, and deploying AI agents in Sales Cloud.
• Availability to work in US CST/EST time zones

Nice to have

• CRM Analytics (Einstein Analytics / Tableau CRM) hands-on experience.
• Light Apex knowledge or experience coordinating developer handoffs when declarative limits are reached.
• Experience with API-based CRM integrations (REST/JSON).
• Background in PEO, HCM, or payroll industry.
• Experience in a PE-backed, growth-stage technology organization.

Culture & Benefits

• Equal Opportunity Employer committed to fostering a diverse and inclusive workplace.
• Welcomes applicants from all backgrounds and experiences.
• Considers qualified applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.