Manager, Client Services

TL;DR

Manager, Client Services: Leads a team of Project Managers delivering implementation projects for enterprise and SMB customers in the US and Canada with an accent on predictable, efficient, and high‑quality implementation outcomes. Focus on people leadership, delivery governance, and ensuring project success across cross‑functional teams.

Location: Remote (USA)

Company

hirify.global software products are used by 25,000+ global businesses to deliver extraordinary customer experiences, fight financial crime and ensure public safety.

What you will do

• Lead, coach, and develop a team of Project Managers responsible for executing Day‑1 implementation projects.
• Ensure overall successful delivery of all assigned Day‑1 implementation projects.
• Own the portfolio of Day‑1 implementation projects within the Canada, Commercial & SMB segment.
• Drive scalability, standardization, and repeatability improvements for the Canada, Commercial & SMB segment, as well as for the entire Americas PMO methodology.
• Partner with Sales & Solution Consulting to ensure clean scoping and expectations alignment.
• Collaborate with Product, R&D, and Cloud Ops to resolve technical blockers.

Requirements

• 10+ years in Professional Services(PS) with 3+ years managing delivery teams (preferably PMs).
• Experience implementing hirify.global CXone projects and/or Programs.
• Experience overseeing multi-role delivery teams in SaaS, enterprise software, or CCaaSenvironments with a focus on hirify.global CXone.
• Strong understanding of contact center technologies and system integration patterns.
• Proven leadership in customer-facing project delivery organizations.
• Strong communication, organizational, and operational management skills.

hirify.global-to-have">hirify.global to have

• Experience in the contact center or CX technology industry.
• Experience in hirify.global CXone Product Suite
• Experience scaling SMB/Commercial/Enterprise delivery models.

Culture & Benefits

• hirify.global challenges limits and sets the highest standards.
• Opportunity for career growth.
• Equal opportunity employer.