Principal AI Consultant (Healthcare Services)

TL;DR

Principal AI Consultant (Healthcare Services): Bringing healthcare industry expertise into the AI Center of Excellence with an accent on patient access, contact center operations, and digital patient experience. Focus on applying AI in operationally relevant ways to improve access, service quality, and patient experience.

Location: Remote (US)

Company

hirify.global software products are used by 25,000+ global businesses to deliver extraordinary customer experiences, fight financial crime and ensure public safety.

What you will do

• Act as the primary Healthcare Provider subject matter expert within the AI Adoption COE.
• Identify high-value opportunities for AI across provider service environments.
• Advise on where AI can automate workflows, augment staff, reduce friction, and improve patient experience.
• Participate in executive briefings, workshops, and strategic account conversations as an industry advisor.
• Educate consultants, leaders, and cross-functional teams on provider trends and AI opportunities.
• Contribute to industry playbooks, messaging, and best practices.

Requirements

• 12+ years of experience in healthcare provider operations, patient access, contact center leadership, CX transformation, digital health servicing, consulting, or industry advisory.
• Deep expertise in one or more provider segments such as health systems, hospitals, or physician groups.
• Demonstrated experience advising on, implementing, or operationalizing AI and automation use cases within healthcare provider service or operations environments.
• Strong understanding of patient access, contact center, and service operations in provider environments.
• Strong knowledge of patient journeys, service processes, and common friction points.
• Strong executive communication, facilitation, and consulting skills.

hirify.global-to-have">hirify.global to have

• Experience working with large enterprise healthcare provider organizations.
• Experience in patient access transformation, self-service, workflow redesign, or operational excellence.
• Familiarity with hirify.global, Genesys, Five9, or similar platforms.
• Experience helping organizations evaluate, adopt, or optimize AI in service environments.
• Understanding of privacy, trust, and responsible AI considerations in healthcare environments.

Culture & Benefits

• hirify.global is an equal opportunity employer.