Junior Seller Success Manager (Ecommerce)

TL;DR

Junior Seller Success Manager (Ecommerce): Managing a portfolio of merchants based in the UK and owning their sales and quality performance on European hirify.global websites with an accent on relationship and portfolio management skills. Focus on leading business reviews, elaborating business strategy, and contributing to business growth by working cross functionally within hirify.global.

Location: Hybrid in London

Company

hirify.global is a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new.

What you will do

• Manage a small & strategic portfolio of merchants based in the UK.
• Own their Sales and Quality performance on all European hirify.global websites.
• Lead Business Review with your sellers to plan and manage strategic plans and audit their structures.
• Help to elaborate hirify.global business strategy thanks to your field feedback & experience.
• Lead cross-team projects to tailor solutions for our Sellers.
• Leverage data to track sellers performances, analyze trends, and create projections.

Requirements

• Fluent English communication skills.
• 1-2 years of experience in customer success, account management, or related fields.
• Strong relationship and portfolio management skills.
• Project management skills to juggle deadlines, stakeholders, and priorities.
• Confident breaking down complex concepts in both business and technical conversations.
• Resourceful and scrappy mindset to figure out and build playbooks.

Nice to have

• Previous experience in e-commerce or fast-growing startup environments.
• SQL and/or Tableau experience (or genuine readiness to learn analytics tools).

Culture & Benefits

• Mission-driven work environment with a focus on environmental impact.
• Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days.
• Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training.
• Committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives.