Senior AI Deployment Architect (AI)

TL;DR

Senior AI Deployment Architect (AI): Driving successful implementations of AI-first customer support solutions with an accent on deployment strategy, playbook optimization, and change management. Focus on analyzing customer operations and tech stacks to achieve 100% automation of support workflows using advanced AI agents.

Location: Must be based in the San Francisco Bay Area, with a hybrid policy requiring 3 days per week in the office. Proof of eligibility to work in the United States is required.

Salary: $157,500–$188,125

Company

hirify.global is an AI-first customer service company providing an advanced AI agent suite to help businesses deliver personalized and automated support experiences.

What you will do

• Optimize and scale the deployment playbook for AI agents across the customer base.
• Conduct detailed discovery sessions to map customer tech stacks and support queries for automation.
• Develop tailored deployment plans and change management strategies for support organizations.
• Analyze performance data to drive improvements in resolution rates and customer experience scores.
• Collaborate with internal Product, Engineering, and Sales teams to refine deployment best practices.
• Pressure test alpha and beta product features and provide actionable feedback to the product team.

Requirements

• 5-7 years of experience in a customer-facing role.
• Bachelor's degree or equivalent practical experience.
• Exceptional problem-solving abilities and analytical skills.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple complex client projects simultaneously.
• Must be eligible to work in the United States.

Nice to have

• Hands-on experience with AI agents or generative AI technologies.
• Understanding of RESTful API integrations.
• Experience with customer support workflows, ticketing systems, and knowledge management.

Culture & Benefits

• Competitive salary and meaningful equity packages.
• Comprehensive medical, dental, and vision coverage.
• Regular compensation reviews and performance-based rewards.
• Flexible paid time off policy and paid parental leave.
• 401k plan with company match.
• Hybrid work model with in-office collaboration and bicycle storage.