Customer Support Specialist (Fintech)

TL;DR

Customer Support Specialist (Fintech): Providing exceptional assistance to entrepreneurs and freelancers with an accent on transparency, product-driven problem solving, and building strong client relationships. Focus on guiding users through seamless onboarding and collaborating with development teams to enhance the insurance experience.

Location: On-site in Amsterdam

Salary: €35,000–€40,000 per year (including holiday pay), plus 6% pension contribution.

Company

hirify.global is a modern, fast-growing business insurer built specifically for entrepreneurs and freelancers.

What you will do

• Serve as the primary point of contact for clients via chat, phone, and email.
• Guide new customers through the insurance onboarding process.
• Identify recurring customer issues and collaborate with product teams to drive improvements.
• Deliver high-quality support experiences that focus on long-term satisfaction rather than quick fixes.

Requirements

• Fluent in English (written and spoken).
• Strong empathy and ability to support business owners.
• Entrepreneurial mindset with a desire to work in a scale-up environment.
• Ability to work on-site in Amsterdam.

Nice to have

• Fluency in another European language.

Culture & Benefits

• Fast-growing, international team environment with minimal bureaucracy.
• Opportunities for professional growth, including coverage for WFT certification.
• Monthly Alleo budget of €50.
• Regular team social events including ski trips and summer parties.
• Competitive pension contribution and snacks/coffee in the office.