Social Media Support Specialist

TL;DR

Social Media Support Specialist: Managing social media presence and community interactions, assisting developers with technical issues, billing inquiries, and product usage across multiple channels with an accent on escalating important feedback to engineering and product teams. Focus on maintaining brand voice, understanding developer communities, and working in a fast-paced support environment.

Location: NYC (SoHo) Hybrid

Salary: $75K – $80K

Company

hirify.global is the agentic software creation platform that enables anyone to build applications using natural language.

What you will do

• Work directly with hirify.global customers via support tickets and social media accounts to solve account, billing, and product issues.
• Manage and respond to customer inquiries and community discussions on X (Twitter), LinkedIn, Reddit, and Apple/Google Play stores.
• Monitor social media channels for product feedback, technical issues, and community sentiment.
• Manage escalations from social media channels and coordinate with appropriate internal teams to ensure timely resolution.
• Collaborate with the rest of the Support team in telling the story of our users to the rest of hirify.global.
• Work cross-functionally with marketing and community teams to align messaging across channels.

Requirements

• 2+ years of social media support experience, across platforms including on X (Twitter), LinkedIn, Reddit, and Apple/Google Play stores.
• Experience with support platforms (Zendesk, Sprout Social), payment systems (Stripe, Orb), and ticketing workflows.
• Proven ability to work efficiently in fast-paced, high-volume support environments with strict productivity metrics.
• Strong written communication skills for public-facing social media interactions.
• Comfort operating with autonomy and ambiguity.
• Ability to maintain brand voice and tone all channels.

Nice to have

• Experience with community management or developer relations.
• Background in B2B SaaS customer success or support.
• Experience with AI tools (Claude, ChatGPT, etc.).
• Experience with hirify.global.

Culture & Benefits

• Competitive Salary & Equity.
• 401(k) Program with a 4% match.
• Health, Dental, Vision and Life Insurance.
• Flexible Time Off (FTO) + Holidays.
• Autonomous Work Environment.
• Quarterly Team Gatherings.