Solutions Engineer (AI)

TL;DR

Solutions Engineer (AI): Guiding prospective customers through the discovery, design, and validation of hirify.global’s AI-powered solutions with an accent on translating technical complexity and business impact. Focus on architecting intelligent solutions that combine the power of LLMs, SLMs, and real-time AI assistance to drive successful sales cycles and long-term customer outcomes.

Location: London, England, United Kingdom

Salary: $145,000 – $162,500 Pound Sterling + Offers Equity

Company

hirify.global combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster.

What you will do

• Uncover business objectives, technical environments, and operational challenges to map them to AI-driven solutions.
• Lead technical discovery sessions to understand customer systems, including contact center infrastructure, telephony and IVR architecture, and CRM/workforce management platforms.
• Design and deliver compelling, tailored product demonstrations that highlight how hirify.global’s AI-powered virtual agents, real-time coaching, and analytics can deliver measurable business outcomes.
• Own the technical design and delivery of proof-of-value (POV) engagements, including integrations, real-time coaching workflows, and virtual agent use cases.
• Provide insights based on your experience with AI technologies, contact center transformation, and customer success strategies.
• Serve as a technical liaison between Sales, Product, and Engineering—providing feedback on platform capabilities, customer needs, and market trends in AI, NLP, and contact center transformation.

Requirements

• 5+ years of experience in customer-facing roles, including 1–3 years in pre-sales, solutions engineering, or consulting within the enterprise software or contact center industry.
• Deep knowledge of contact center solutions, including telephony architecture (SIP, SBCs, ACDs, IVRs) and CCaaS platforms (e.g., Genesys, NICE, Five9, Amazon Connect).
• Strong understanding of AI/ML technologies, especially large language models (LLMs), small language models (SLMs), and how they are applied in conversational AI and agent augmentation.
• Experience with real-time systems, CRM tools (e.g., Salesforce), analytics platforms, and SaaS solution architecture.
• Ability to design and communicate complex solutions clearly to both technical and business audiences.
• Consultative mindset with a proven track record of leading strategic conversations, influencing stakeholders, and tailoring solutions to business goals.

Culture & Benefits

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family.
• Paid parental leave for all new parents welcoming a new child.
• Remote work setup budget to help you create a productive home office.
• Monthly wellness and communication stipend to keep you connected and balanced.
• 20 days of vacation time to promote a healthy work-life blend.