Customer Success Manager (Public Sector)

Location: Hybrid role based in Boston, MA. Preference for candidates located within the Eastern Time Zone (EST) of the United States. Ability to travel up to 20% required.

Salary: $110,000 - $120,000 per year

Company

hirify.global provides personal data protection solutions for individuals and organizations.

What you will do

• Own the full customer lifecycle including onboarding, adoption, and long-term retention.
• Lead renewals and partner with Account Executives to identify expansion opportunities.
• Serve as the voice of the customer internally to inform product direction and strategy.
• Conduct Executive Business Reviews to demonstrate product value to high-value stakeholders.
• Collaborate cross-functionally with Sales, Product, Support, and Marketing teams.
• Develop best practices for engaging public sector clients and operationalizing privacy protection.

Requirements

• 5+ years of experience in Customer Success, Onboarding, or Account Management within a SaaS environment.
• Prior experience working for or with public sector organizations, including federal, state, or local government agencies.
• Understanding of procurement processes and the unique challenges of the public sector.
• Strong project management skills and ability to manage complex stakeholder expectations.
• Excellent communication and critical thinking abilities.
• Located in the United States and able to travel up to 20%.

Nice to have

• Experience within the Privacy, Security, or Threat Intelligence industry.

Culture & Benefits

• Comprehensive health benefits including medical, vision, and dental.
• Generous 401k matching up to 6%.
• Flexible work schedule with 20 days of PTO, 15 sick days, and 12 company-paid holidays.
• Childcare, fitness, and cell phone reimbursement.
• Supportive environment with birthday time off.