Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Building and maintaining strong relationships with a portfolio of Dutch-speaking clients to drive product adoption and business value with an accent on consultative engagement and proactive retention. Focus on identifying upsell and cross-sell opportunities, optimizing product usage, and serving as the primary point of contact within a fast-paced IT operations environment.

Location: Must be based in Berlin, Germany (Onsite)

Company

hirify.global is a fast-growing provider of a unified IT operations platform that simplifies endpoint management, patching, and backup for over 35,000 customers worldwide.

What you will do

• Manage a strategic portfolio of large and important customer accounts.
• Act as a Trusted Advisor to ensure effective product adoption and minimize churn.
• Analyze product usage data to identify improvements and guide clients toward successful business outcomes.
• Identify, qualify, and develop cross-sell and upsell opportunities within existing accounts.
• Maintain accurate activity documentation and forecasting within Salesforce.
• Collaborate across internal teams including Sales, Marketing, Support, and Product to deliver a seamless customer experience.

Requirements

• Fluent in both Dutch and English is required.
• Proven experience as a Customer Success Manager, ideally within the SaaS or IT industry.
• Strong analytical mindset combined with a consultative, can-do attitude.
• Exceptional communication skills with the ability to influence and inspire partners at all levels.
• Strong organizational skills and ability to prioritize across a large account portfolio.
• Must be legally authorized to work in Germany; Visa sponsorship is not available for this role.

Nice to have

• Previous experience in the SaaS or cloud-based IT industry.

Culture & Benefits

• Competitive compensation package with opportunities for professional growth.
• Office located in the heart of Berlin at Alexanderplatz.
• Lunch provided 3 times per week at the office.
• Access to a corporate benefits platform with various brand discounts.
• Renowned training platform to develop professional skills.
• International and collaborative work environment.