IT Support Engineer (AI)

TL;DR

IT Support Engineer (AI): Providing essential technical foundation and support to a growing clinical AI team with an accent on device management, identity and access configurations, and workflow automation. Focus on building and improving IT infrastructure, bridging technical and non-technical communication, and fostering a collaborative, solution-oriented environment.

Location: Hybrid role based in Amsterdam (expectation of spending 50% of time in office).

Company

hirify.global is a well-funded startup building a next-generation agentic clinical AI assistant designed to support clinicians in complex diagnostic workflows.

What you will do

• Provide hands-on IT support to on-site and remote employees, troubleshooting hardware, software, and services.
• Manage technical onboarding and offboarding processes for team members.
• Configure and maintain identity, access, and device management systems to ensure a secure environment.
• Gather input from business stakeholders to continuously improve internal tooling stacks.
• Identify operational inefficiencies and implement proactive technical solutions.
• Support the adoption of new technologies, including AI tools integrated into daily workflows.

Requirements

• Must be based in or able to work from the Amsterdam office (50% onsite).
• 1-2 years of experience in IT support, helpdesk, or a similar role.
• Strong working knowledge of macOS and Windows environments.
• Solid conceptual understanding of identity and access management (IAM) and device management (MDM).
• Clear communication skills, with the ability to explain technical concepts to non-technical colleagues.
• Basic hardware familiarity for setup and troubleshooting tasks.

Nice to have

• Practical experience with Linux systems.
• Awareness of information security best practices.
• Interest in or previous experience with AI tools.

Culture & Benefits

• Competitive salary with a comprehensive pension plan.
• 25 days of paid vacation per year.
• Annual EUR 1,000 learning and development budget.
• Annual commuting subsidy for office attendance.
• Regular offsites and team events to celebrate successes.
• Flexible work culture focusing on ownership and autonomy.

Hiring process

• Screening call to discuss motivation and alignment.
• Case interview or role simulation to assess practical approach.
• Onsite meeting to evaluate team collaboration and cultural fit.