Team Lead, It Operations

TL;DR

Team Lead, IT Operations: Leading a team to ensure seamless IT operations by delivering reliable IT support, access management, and asset management services. Focus on standardizing technology profiles, automating employee lifecycle processes, and optimizing license and asset usage to support scalable, secure operations.

Location: Montreal, Quebec City, London, or Weert. May be required to travel to attend in-person team-building events.

Company

hirify.global is a Quebec-based company, pioneer in AI-powered search and recommendations.

What you will do

• Lead and develop a team supporting help desk, access management, and asset/storekeeping functions.
• Oversee daily operations, ensuring requests and issues are handled efficiently and escalated appropriately.
• Manage access provisioning and deprovisioning processes with a strong focus on accuracy, timeliness, and security.
• Define and maintain standardized employee technology profiles based on roles.
• Drive automation of onboarding, role changes, and offboarding processes.
• Monitor software license usage and asset lifecycle to optimize allocation, compliance, and cost efficiency.

Requirements

• 5+ years of experience in IT support or operations, including experience leading people or key initiatives.
• Strong understanding of support operations, identity and access management, and asset lifecycle management.
• Hands-on experience with tools such as Microsoft 365, Okta, Jamf, Slack, Zoom, and Windows/macOS environments.
• Experience with IT service management platforms (e.g., Jira Service Management) and workflow automation.

Nice to have

• Experience defining and managing role-based technology profiles.
• Strong analytical mindset with experience using metrics to drive improvements.
• Familiarity with software license optimization and usage tracking.
• Excellent documentation and communication skills, especially during incidents or service disruptions.

Culture & Benefits

• Modern infrastructures are designed to enhance cross-team collaboration and promote overall well-being.
• Offices are designed to foster collaboration and well-being.
• Benefits will enable you to work comfortably from home.
• Collaborative, diverse and trusting place to work filled with amazingly talented and passionate people.
• Continuously seek new challenges and test roads no one else has ever explored.