GSI Sales Engineer

TL;DR

GSI Sales Engineer (AI-first hybrid observability platform): Supporting the technical evaluation of hirify.global by proving out value in the platform to prospects in the pre-sales process with an accent on technically understanding prospect needs and translating specific customer problems into technical solutions. Focus on product training for new sales personnel and day-to-day product/technical support for trial prospects.

Location: Remote in Illinois

Salary: $108,000 — $135,000 USD

Company

hirify.global is the AI-first hybrid observability platform powering the next generation of digital infrastructure.

What you will do

• Perform sales engineering duties on trial calls, understanding prospect needs and supporting account executives with technical product demos and trial setups.
• Proactively optimize trials by adding dashboards and creating sample reports for all trial prospects.
• Lead technical and product training for new sales personnel on an ongoing basis.
• Provide day-to-day product and technical support for trial prospects.
• Log meetings and technical notes in SalesForce pertaining to the POV for each call with the customer.
• Demonstrate the technical aspects of how the product solves specific customer problems, translating customer problems into technical solutions.

Requirements

• Bachelor's Degree in Computer Science or technical degree preferred.
• 5+ years of experience in a SysAdmin or Sales Engineering role.
• Able to articulate technology and product positioning to both business and technical users.
• Able to establish and maintain strong relationships throughout the sales cycle.
• Experience in Linux and/or Windows/Network administration and operations including Virtualization, Storage, LoadBalancers, WMI, PerfMon, JDBC, SNMP, SMTP, JMX, Webservers, Active Directory, Database, and Scripting.
• Experience using AI tools to enhance productivity, innovation, or problem-solving.
• Must be authorized to work in the United States on a full-time, permanent basis without requiring new or initial employer-sponsored work authorization.

Culture & Benefits

• Dedicated to trust, customer obsession, agility, and striving to be better every day.
• Foster a culture of performance and recognition.
• Comprehensive health, dental, and vision coverage.
• Generous parental leave policies.
• Access to Employee Assistance Program and Wellness programs.
• 401K with company matching and an unlimited vacation policy.