Head Of Operations Americas

TL;DR

Head of Operations Americas: Ensuring smooth and efficient operations across US and LatAm markets, fitting the local reality of each market with an accent on aligning local business teams, centralized operational teams, and disciplinary leadership. Focus on adapting and optimizing operational processes, translating global principles into effective local execution, and feeding market insights back to disciplinary teams.

Location: Relocation to CDMX (Mexico) is required

Company

hirify.global is an educational organization focusing on math learning, offering resources, training, and research to the educational community.

What you will do

• Act as the transversal operational leader for Supply Chain, Operations, Customer Support, and Finance teams supporting the US and LatAm markets.
• Ensure strong coordination and alignment between local teams in Mexico and their respective disciplinary leaders in HQ.
• Analyze, design, and optimize end-to-end operational processes, adapting them to the specific needs and constraints of each market.
• Identify inefficiencies, bottlenecks, and misalignments between teams, and actively drive solutions.
• Translate global operational frameworks into practical, locally relevant execution.
• Contribute to building a high-performance, execution-driven culture in a fast-growing and dynamic environment.

Requirements

• A strong background in Operations, Business, Engineering, or similar, ideally in fast-growing or complex organizations.
• Proven experience leading or coordinating multidisciplinary teams in an international context.
• High comfort operating in a transversal leadership role, influencing without direct disciplinary ownership.
• Strong process mindset, with the ability to both design systems and dive into execution details.
• Familiarity with AI tools to streamline processes.
• Fluency in English and Spanish.
• Relocation to CDMX is required.

Culture & Benefits

• Ambitious goals and high standards in improving education.
• Real responsibility and impact from day one.
• Dynamic, ever-evolving environment where speed and adaptability make the difference.
• A team of curious, motivated people who challenge themselves and each other to grow.
• Guided by feedback and collaboration, valuing ideas for their impact.
• Flexible working hours, time off during the Christmas break, and flexible compensation options.