Director, Services Operations & Planning

TL;DR

Director, Services Operations & Planning: Driving operational clarity and strategic alignment across the client organization with an accent on governance, performance visibility, and cross-functional accountability. Focus on translating strategic priorities into measurable outcomes and ensuring the organization maintains focus on high-impact initiatives.

Location: Remote (US)

Salary: $155,000-$220,000 per year

Company

hirify.global is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences.

What you will do

• Own the executive client operations performance package and narrative for executive leadership, board, and investor reporting.
• Translate strategic priorities into operational plans and measurable outcomes.
• Run the enterprise client initiative portfolio, including intake, prioritization, and execution.
• Drive cross-functional accountability across initiatives by tracking commitments, timelines, and outcomes.
• Govern operational enablement standards, including playbooks and best practices.
• Identify and evaluate AI-enabled operational opportunities.

Requirements

• 10+ years of experience in strategy, operations, business operations, consulting, or similar leadership roles within technology, SaaS, or complex enterprise environments.
• Proven experience leading cross-functional initiatives and driving operational execution across multiple functions.
• Strong strategic and analytical skills with the ability to translate complex data and operational insights into actionable plans.
• Demonstrated experience managing complex initiative portfolios or strategic programs across large organizations.
• Strong executive communication skills with experience preparing materials and insights for senior leadership or board-level discussions.
• Ability to influence senior stakeholders and drive accountability across organizational boundaries.

Nice to have

• Bachelor’s degree in a related field preferred.
• Experience in SaaS, commerce technology, or enterprise software environments.
• Experience working in strategy, consulting, or transformation roles supporting executive leadership.
• Experience implementing operational improvements, automation initiatives, or AI-enabled operational programs.

Culture & Benefits

• Work with smart risk-takers, courageous collaborators, and curious minds.
• Career opportunities aligned to your ambitions and talents.
• Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
• Receive industry-competitive compensation and total rewards benefits.
• Affordable health care plans and company HSA contributions, starting on Day 1.
• Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day.