Application Support Specialist

TL;DR

Application Support Specialist: Ensuring the stability, performance, and availability of business applications and systems used by internal teams with an accent on technical troubleshooting and incident management. Focus on root-cause analysis to prevent recurring issues and collaboration with engineering/product teams.

Location: Warsaw, Poland

Company

hirify.global is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing.

What you will do

• Provide L2 application support for business systems and software.
• Triage, troubleshoot, and resolve incidents and requests within agreed SLAs.
• Perform root-cause analysis and document findings, fixes, and preventive actions.
• Provide software licenses to the employees and maintain records of software units.
• Identify recurring problems and drive automation or process improvements.
• Communicate updates to stakeholders during incidents.

Requirements

• 3+ years in application support / technical support / service operations (L2).
• Strong troubleshooting skills for web applications.
• Experience working with ticketing systems (Jira Service Management, Software, Confluence.)
• Ability to read and interpret logs; familiarity with monitoring/alerting (Grafana, Kibana, Datadog).
• Scripting for automation (Python/Bash/PowerShell).
• Understanding of incident/problem management.

Nice to have

• Experience with Linux basics, containers, or cloud platforms (AWS/Azure/GCP).
• Basic understanding of networking and SSO concepts.
• Strong experience with API tools and message queues.
• Experience working with a huge amount of systems.

Culture & Benefits

• Career growth opportunities in an international and dynamic environment.
• Opportunity to develop language skills with partial compensation for language courses.
• 20 working days of paid annual vacation, plus paid sick leaves.
• Office snacks and refreshments.
• Sports package and comprehensive medical insurance.
• Exciting corporate events, team-building activities, and international company parties.