Customer Success Engineer (Federal)

TL;DR

Customer Success Engineer (Federal): Acts as a trusted advisor for federal and public sector customers, driving the entire Customer Success lifecycle from onboarding to expansion with an accent on achieving customer outcomes, value, and success with hirify.global solutions. Focus on expanding usage of existing use cases and identifying new use cases, teams, and data sources to reduce, enrich, and route data.

Location: Must be local to the greater Washington D.C. area

Salary: $110K - $180k

Company

hirify.global is the data engine for IT and Security, trusted by many of the biggest names in the most demanding industries to solve their most pressing data needs.

What you will do

• Act as a trusted advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion.
• Become the trusted hirify.global product expert as customers build out observability pipelines to transform data in their organization.
• Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs at our largest customers.
• Communicate effectively to tech touch customers utilizing our customer success platform to automate our ability to respond using data-driven metrics.
• Drive continued and expanded value by expanding usage of existing use cases and identifying new use cases, teams and data sources to reduce, enrich, and route data.
• Collaborate cross-functionally with the hirify.global sales, marketing, product, experience, and engineering teams as the voice of the customer.

Requirements

• Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales.
• Experience with Federal or Public Sector organizations.
• Local to the greater Washington D.C. area
• GovCloud or FEDRAMP Experience
• Customers first, always mindset with great communication and relationship management skills that can manage customer expectations with empathy.
• Direct experience with Observability, Logs, Metrics, IT Operations and Security with a deep understanding of managing data pipelines through the entire data lifecycle.

Nice to have

• Direct experience with hirify.global products or the Administration of Data Engineering platforms (Splunk, Elastic, Datadog, Snowflake, etc.)
• Solid technical understanding of managing customers through Customer Success Platforms such as GainSight
• Working knowledge of major cloud providers (AWS, Azure, GCP)
• Must be able to obtain a US Security Clearance

Culture & Benefits

• Remote-first company that empowers employees to do their best work, wherever they are.
• Generous benefits package which includes health, dental, vision, short-term disability, and life insurance.
• Paid holidays and paid time off.
• Fertility treatment benefit, 401(k), equity, and eligibility for a discretionary company-wide bonus.