Customer Value Architect (Cybersecurity)

TL;DR

Customer Value Architect (Cybersecurity): Driving customer onboarding, adoption of Falcon Flex, and platform value realization to minimize churn and maximize investment impact. Focus on delivering high-impact value proposals, managing complex enterprise account relationships, and executing executive-level business reviews.

Location: Must be based in the Central territory (CST) of the United States; up to 40% travel required.

Salary: $135,000 – $205,000 per year plus commissions and equity.

Company

A global leader in cybersecurity and AI-native platform provider, dedicated to stopping breaches and securing modern organizations.

What you will do

• Lead onboarding execution and create tailored customer success plans for enterprise accounts.
• Partner with sales to drive Falcon Flex adoption and identify expansion opportunities.
• Deliver Executive Quarterly Business Reviews (EQBRs) showcasing ROI and value realization.
• Analyze Flex usage patterns to proactively mitigate churn risks and optimize consumption.
• Maintain expert knowledge of the security portfolio to lead consultative engagements.
• Build and sustain trust-based relationships with executive-level decision-makers.

Requirements

• Must be based in the U.S. Central Time (CST) zone.
• Minimum 8+ years of relevant professional experience.
• Proven track record in managing complex customer relationships within security software solutions.
• Deep understanding of business value concepts, ROI metrics, and financial acumen.
• Experience with flexible or consumption-based licensing models.
• Ability to travel up to 40% for customer and internal meetings.

Culture & Benefits

• Market-leading compensation and equity award programs.
• Comprehensive physical and mental wellness initiatives.
• Competitive vacation and holiday policies for recharge.
• Paid parental and adoption leave programs.
• Vibrant professional development opportunities and global office culture.
• Inclusive environment with employee networks and geographic neighborhood groups.