Managed Services Consultant (Fintech)

TL;DR

Managed Services Consultant (Fintech): Overseeing hirify.global components within client environments to ensure functionality and address client inquiries with an accent on resolving incidents and implementing configuration requests. Focus on improving service delivery and the effectiveness of hirify.global solutions.

Location: Willing to work on a shifting schedule in a hybrid setup, with onsite reporting at least twice per week at our Makati office.

Company

hirify.global delivers automated and holistic IT observability solutions that safeguard critical applications and enable innovation, trusted by 90% of Tier 1 capital markets firms.

What you will do

• Monitor hirify.global components in the client environment and resolve issues to ensure uptime and Client SLAs are met.
• Resolve client queries by providing clients with the information they need to use hirify.global products and implementing changes to deliver the latest monitoring.
• Resolve client incidents by investigating and resolving issues with hirify.global components in the client environment.
• Respond to client configuration requests by gathering requirements and helping the client configure Geneos implementing within client SLA.
• Proactively provide ideas and suggestions to improve and build on the service and delivery of Managed Services.

Requirements

• Service-oriented focus with 6 years’ experience in a client-facing role in financial institutions or vendors.
• Project management experience and the ability to manage client expectations and issues.
• Experience in continuous improvement.
• Excellent interpersonal, written, and verbal English communication skills.
• Exposure to Business Analysis processes.
• Experience with modern operating systems (Linux, Solaris, Windows), databases (Oracle, SQL), scripting languages (Bash, Perl, PowerShell, Python), IT Service Management tools (ServiceNow, Remedy), and deployment tools (Chef, Ansible, Jenkins).
• Knowledge of IT monitoring software and major financial applications (e.g., Market data, FIX).
• Experience using or administering monitoring tools like Geneos, BMC Patrol, AppDynamics, Nagios, Elastic

Culture & Benefits

• Health Insurance for you and your dependants.
• Supplemental Medical Claim.
• Employee Assistance Programme.
• Retirement Plan.
• Flexible Hybrid Working.
• Enhanced Parental Leave.