VIP Account Manager (igaming)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
VIP Account Manager (igaming): Managing and growing a portfolio of high-value players with an accent on retention, personalized engagement, and revenue-driven relationship management. Focus on identifying upsell opportunities, proactive communication, and representing the brand through high-touch, face-to-face interactions with key stakeholders.
Location: Must be based in Argentina, Costa Rica, or Mexico
Company
creates engaging, unique Free-to-Play Social Casino and gaming experiences with a focus on product innovation and player satisfaction.
What you will do
- Act as the primary point of contact for a portfolio of high-value VIP players.
- Build long-term relationships through proactive digital and phone-based communication.
- Travel to meet with VIP players to strengthen bonds and drive commercial value.
- Monitor player activity, churn risk, and performance metrics to execute personalized retention strategies.
- Drive revenue growth through targeted upselling and cross-selling offers.
- Collaborate with CRM, Product, and Support teams to evolve the VIP program based on player feedback.
Requirements
- Location: Must be based in Argentina, Costa Rica, or Mexico
- English: Fluent proficiency with strong communication skills required
- Experience: Proven professional background in iGaming (Online Casino/Sportsbook) is mandatory
- Role-specific: Prior experience as a VIP Account Manager, VIP Host, or in a similar high-touch, revenue-driven function
- Skills: Ability to manage player data, KPIs, and independent portfolios effectively
- Flexibility: Willingness to travel for in-person VIP relationship management
Nice to have
- Conversational Spanish skills
- Knowledge of U.S. sports markets
Culture & Benefits
- Autonomy to design personalized strategies impacting player revenue and experience.
- Collaboration within a diverse, global, and innovation-focused team.
- Direct ownership of high-value commercial relationships.
- Environment committed to diversity, equity, and inclusive hiring practices.
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