Senior Customer Success Manager (GraphQL)

TL;DR

Senior Customer Success Manager (GraphQL): Managing the customer adoption lifecycle and driving technical value-selling for Apollo's GraphOS platform with an accent on account retention, expansion, and API architecture consulting. Focus on facilitating technical workshops, bridging the gap between business needs and complex cloud implementations, and ensuring high-impact customer outcomes within North American time zones.

Location: Must be based in the US or Canada and available to work PST or CST hours.

Salary: $152,150 – $179,000 USD

Company

hirify.global provides open-source tools and commercial services for GraphQL API orchestration to help organizations deliver seamless digital experiences.

What you will do

• Manage a book of named accounts through onboarding, value realization, and expansion.
• Lead post-sales technical value-selling efforts and product demonstrations for GraphOS.
• Facilitate customer workshops including Success Planning, Event Storming, and Impact Mapping.
• Provide expert guidance on API architecture best practices and cloud migration strategies.
• Drive customer health, perform risk interventions, and re-engage stakeholders to ensure success.
• Act as a product owner to scope and execute high-impact technical delivery projects.

Requirements

• Must be based in the US or Canada with availability for PST or CST working hours.
• Proven experience in technical account management, program management, or success leadership.
• Deep understanding of API architecture, cloud migration, and modern deployment stacks like Kubernetes/Docker.
• Strong storytelling skills and ability to align technical solutions with business goals.
• Demonstrated success in stakeholder management across both technical and business teams.
• Ability to navigate hands-on technical solutions and evaluate Build/Value management processes.

Culture & Benefits

• Competitive, market-informed compensation packages including base salary, variable pay, and equity.
• Choice of comprehensive medical plans including Anthem Blue Cross and Kaiser options for California residents.
• Dental and Vision coverage provided by Sun Life Financial.
• Inclusive workplace environment dedicated to hiring a diverse workforce.
• Opportunity to work with industry-leading GraphQL open-source technology at scale.