Manager, Customer Success (SaaS)

TL;DR

Manager, Customer Success (SaaS): Leading and advising a team of Customer Success Managers to drive platform adoption, retention, and value realization for enterprise clients with an accent on strategic consulting and relationship management. Focus on mentoring team members, aligning with sales leadership, and ensuring measurable success across a pod-based account structure.

Location: Must be based in the United States (Remote)

Compensation: $184,000–$235,000 OTE (Base $138,000–$176,250)

Company

hirify.global is a global leader in analytics and data science automation, helping organizations transform data into actionable insights.

What you will do

• Mentor and develop Customer Success Managers through performance observation and structured learning plans.
• Partner with sales leadership to drive customer engagement, training, and team collaboration.
• Guide the team in forecasting retention, measuring adoption targets, and capturing customer value stories.
• Ensure proactive definition and execution of account-specific success plans.
• Collaborate cross-functionally with Product, CX, and GTM teams to align with corporate goals.
• Oversee strategic engagements and business reviews to ensure consistent value realization.

Requirements

• Must be based in the United States
• 3+ years of professional management experience.
• 4+ years of experience in technical implementations, sales engineering, or analytics consulting.
• 3+ years of experience in Strategic Customer Success management.
• Proven ability to manage complex selling situations involving multi-level organizational stakeholders.
• Ability to travel up to 25% of the time.

Culture & Benefits

• Comprehensive health, dental, and vision coverage.
• 401(k) retirement plan with company match.
• Monthly connectivity stipend of $150 and annual $200 home office reimbursement.
• Flexible time off and paid parental/caregiver leave.
• Mental health support and wellness reimbursement programs.
• Strong focus on growth mindset, diversity, and inclusive workplace culture.