Senior Software Engineer, Agents (AI)

TL;DR

Senior Software Engineer, Agents (AI): Building AI agents that manage complex customer interactions and drive customer retention with an accent on outperforming human agents. Focus on integrating text and voice models at scale with large enterprise-grade customers.

Location: On-site in San Francisco

Salary: $250K – $330K + Equity

Company

hirify.global is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.

What you will do

• Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention.
• Identify cross-customer trends that guide the evolution of hirify.global’s agent building platform and research efforts.
• Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise-grade customers.

Requirements

• Have 5+ years of industry experience in software engineering.
• Proficiency with Python, Typescript and asynchronous programming.
• A high degree of comfort digging into system failures within deep technology stacks using any tool necessary.

Nice to have

• Prior experience working with multi-modal models.

Culture & Benefits

• Medical, dental, and vision benefits.
• Take what you need vacation policy.
• Daily lunches, dinners and snacks in the office to keep you at your best.