Senior Software Engineer, Agents (AI)

Location: On-site in San Francisco

Salary: $250K – $330K + Equity

Company

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.

What you will do

• Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention.
• Identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts.
• Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise-grade customers.

Requirements

• Have 5+ years of industry experience in software engineering.
• Proficiency with Python, Typescript and asynchronous programming.
• A high degree of comfort digging into system failures within deep technology stacks using any tool necessary.

Nice to have

• Prior experience working with multi-modal models.

Culture & Benefits

• Medical, dental, and vision benefits.
• Take what you need vacation policy.
• Daily lunches, dinners and snacks in the office to keep you at your best.