Service Desk Engineer

TL;DR

Service Desk Engineer: Delivering 24/7 technical support and cloud operations for large-scale enterprise projects with an accent on complex troubleshooting and collaborative incident management. Focus on maintaining high-quality client service, driving technical resolution within a 24/7 shift rotation, and continuous professional development.

Location: Must be based in Leeds, UK. The role is based onsite in our Leeds city centre facility.

Company

hirify.global is a fast-growing IT transformation and delivery partner delivering complex solutions for prestigious global organizations.

What you will do

• Provide 24/7 technical support within a structured shift rotation to ensure service continuity.
• Collaborate with Cloud Operations and DevOps teams to resolve complex technical incidents.
• Plan, organize, and accurately report task progress and system issues.
• Engage in proactive troubleshooting to deliver optimal solutions for clients.
• Identify areas for personal development and actively participate in skill-building initiatives.
• Travel across the UK as required for project-specific needs.

Requirements

• Must have the right to work in the UK.
• Must be able to attain UK Security Clearance.
• Proven technical ability gained through professional IT experience or significant personal projects.
• Strong communication skills and the ability to work collaboratively in a fast-paced environment.
• Passion for troubleshooting and solving complex technical problems.
• Willingness to travel within the UK for project delivery.

Nice to have

• Azure Fundamentals or AWS Practitioner certifications.
• ITIL Foundation or similar methodology certifications.
• Relevant IT-related university diploma or college qualification.

Culture & Benefits

• 25 days of annual holiday plus bank holidays.
• Private medical healthcare coverage via Vitality.
• Pension contributions and life assurance.
• Continuous professional development through the hirify.global Academy.
• Structured support from management to ensure work-life balance despite shift work.
• Access to diverse Employee Resource Groups and retail discount schemes.