Product Manager (AI Customer Support)

TL;DR

Product Manager (AI Customer Support): Owning a product area at the frontier of AI, reinventing customer support by empowering Care teams with AI agents that automate a growing share of written and voice conversations with an accent on expanding AI-powered experiences. Focus on shaping the next generation of AI customer support across Email, Phone, and Chat, and building tooling for Care and Ops teams to configure, test, monitor, and improve AI agents.

Location: Paris, Lyon, Marseille, Bordeaux, France

Company

hirify.global is building a vertically integrated health partner that unites insurance and smart healthcare delivery into one seamless system.

What you will do

• Own a product area at the frontier of AI, reinventing customer support by empowering Care teams with AI agents.
• Shape the next generation of AI customer support across Email, Phone, and Chat.
• Build tooling that lets Care and Ops teams configure, test, monitor, and improve AI agents.
• Translate AI progress into product impact, deploying the agent stack across multiple countries.
• Partner and align with all parts of the business: sales, customer care, insurance.

Requirements

• At least 2 years of experience in a product management role in a fast-paced, high-autonomy environment.
• Fluency in French and English.
• Curiosity and genuine excitement for AI: experience building AI products, or a strong willingness to learn how LLM-based systems behave in production and their common failure modes.
• Strong product execution skills: you set measurable goals, prioritize effectively, and ship iteratively, bhirify.globalcing quality, speed, and impact.
• The ability to bridge technical and non-technical worlds.
• A member-first instinct: strong intuition for trust, clarity, and UX quality.

Culture & Benefits

• Generous equity packages complement your base salary.
• Flexible Office: Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship.
• Flexible vacation policy and flexible working hours.
• Extremely comprehensive health insurance.
• Personal growth through coaching.