Revenue Enablement Manager (SaaS)

TL;DR

Revenue Enablement Manager (SaaS): Designing and executing comprehensive support enablement strategies with an accent on improving team productivity, technical mastery, and customer outcomes. Focus on integrating AI into communication workflows, building structured product education programs, and driving performance through data-backed insights.

Location: Must be based in the United States

Salary: $76,500 – $101,000

Company

hirify.global provides a modern client experience platform tailored for appointment-based self-care businesses such as salons, spas, and medspas.

What you will do

• Develop and implement a comprehensive enablement strategy for the Customer Support organization.
• Build onboarding, certification, and continuous learning programs to reduce time-to-productivity.
• Partner with Product and Engineering to integrate AI tools and automation into customer communication workflows.
• Create structured product education and release processes to ensure support teams remain experts on platform functionality.
• Use performance data (CSAT, resolution time, QA scores) to identify skill gaps and refine workflows.
• Maintain high-impact support content, including playbooks, communication frameworks, and knowledge base articles.

Requirements

• Must be based in the US.
• 3+ years of experience in Revenue Enablement, Support Enablement, or Support Operations within a B2B SaaS environment.
• Proven ability to improve key support KPIs like CSAT, resolution time, and quality assurance scores.
• Strong technical proficiency with AI tools, knowledge management systems, and CRM/ticketing platforms (e.g., Zendesk, Jira).
• Analytical mindset with the ability to translate support performance data into actionable programs.
• Excellent communication, facilitation, and cross-functional leadership skills.

Culture & Benefits

• Comprehensive benefits including 401(k) match, medical, dental, vision, and life insurance.
• Fully remote work policy with a monthly stipend for home office expenses.
• Flexible vacation policy to support work-life balance.
• Access to family planning resources and specialized support programs.
• Opportunity to participate in equity plans.
• Professional growth through the hirify.global Bucks Learning and Development program.