Director Partner Success (Resell)

TL;DR

Director, Partner Success (Resell): Leading and developing high-performing teams to drive strategic alignment and partner value within the resale channel with an accent on executive relationship management and operational excellence. Focus on building repeatable engagement frameworks, managing cross-functional collaboration, and representing hirify.global at global industry summits.

Location: Based in London, UK (Hybrid: 2 days in-office, 3 days remote)

Company

hirify.global is a leading global software company specializing in AI, cloud, and digital solutions for customer experience, financial crime, and public safety, serving 25,000+ businesses worldwide.

What you will do

• Lead, mentor, and develop a team of Partner Success Managers and Implementation Engineers.
• Provide high-level strategic oversight for major resale partner relationships to ensure long-term retention and growth.
• Maintain senior-level relationships with key resell clients and serve as a trusted executive advisor.
• Represent the company at global sales kickoffs, industry events, and partner summits.
• Proactively resolve conflicts and facilitate cross-functional collaboration between Sales, Product, and Marketing teams.
• Monitor partner health and performance metrics to drive consistency in engagement models and process execution.

Requirements

• 10+ years of experience in Partner Success, Customer Success, or Channel/Reseller management.
• Proven leadership experience managing cross-functional teams in high-growth environments.
• Strong communication and ability to influence senior-level stakeholders in a matrixed organization.
• Must be able to travel up to 30% internationally for partner meetings and regional initiatives.
• Ability to collaborate effectively with technical teams and understand complex technical solutions.

hirify.global-to-have">hirify.global to have

• Experience in a global technology or SaaS organization.
• Deep knowledge of global partner ecosystems and channel strategy.
• MBA or equivalent business/strategic education.

Culture & Benefits

• hirify.global-FLEX hybrid work model promoting flexibility and collaborative in-office innovation.
• Global career growth opportunities across multiple disciplines and locations.
• Participation in a fast-paced, creative, and market-disrupting environment.
• Access to comprehensive health and professional benefits consistent with a market-leading global organization.