Customer Success Representative (CSR)

TL;DR

Customer Success Representative (CSR) (EdTech): Providing front-line support and technical assistance to teachers using our AI-powered math platform with an accent on prompt resolution and user onboarding. Focus on managing school rostering, creating support documentation, and ensuring high-quality user experiences to improve educational outcomes.

Location: Must be based in or able to commute to Dallas, TX, Grand Rapids, MI, or New York, NY; office-first culture (4 days per week in-office).

Company

A fast-growing, mission-driven EdTech startup transforming global math education through AI-powered digital insights.

What you will do

• Provide fast, friendly, and knowledgeable support via chat, email, and Zoom.
• Manage school rostering processes to ensure teachers and students have proper platform access.
• Create and maintain engaging support documentation and user guides.
• Report bugs, errors, and feature requests directly to the product team.
• Track usage and engagement across North American district partners.
• Help clean data within support tools and generate insights from our database.

Requirements

• Must be able to work on-site in Dallas, Grand Rapids, or New York (4 days/week).
• Strong problem-solving skills and a solution-oriented mindset.
• Excellent communication skills with a focus on delivering world-class service.
• Comfort with technology and ability to learn internal rostering systems.
• Strong sense of ownership and ability to multitask in a dynamic environment.

Nice to have

• Basic knowledge of Excel and SQL.
• Prior experience in education, EdTech, or customer support.
• Background from a coding bootcamp.

Culture & Benefits

• Comprehensive health, dental, and vision insurance packages.
• 401k retirement plan contribution.
• Generous paid time off policy and paid bank holidays.
• Paid parental leave.
• Collaborative environment focused on high-impact educational outcomes.