Technical Account Manager (SaaS)

TL;DR

Technical Account Manager (SaaS): Managing enterprise customer relationships and driving platform adoption for a high-growth e-commerce ecosystem with an accent on technical architecture and integration strategy. Focus on translating business requirements into feature requests, ensuring system health, and coordinating complex technical escalations.

Location: Must be based in the US

Company

A fast-growing e-commerce platform and part of the Zalando Group, empowering global retail brands with scalable and cloud-native commerce solutions.

What you will do

• Manage technical relationships for 5-10 enterprise clients.
• Act as a trusted advisor for platform integration and architecture best practices.
• Translate customer requirements into actionable product roadmap features.
• Coordinate technical escalations across solution engineering, support, and product teams.
• Lead technical QBRs, roadmap alignment, and integration reviews.
• Monitor platform health and KPIs to drive proactive improvements.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Engineering, or relevant experience.
• 5+ years of experience in enterprise e-commerce, SaaS, or digital consulting.
• Proven track record in client-facing technical roles like TAM or Solution Architect.
• Deep expertise in e-commerce architectures, including APIs, OMS, PIM, and CMS.
• Familiarity with headless commerce and MACH principles.
• Strong ability to interpret architecture diagrams and work with REST and GraphQL.

Nice to have

• Experience with platform migrations and pre-/post-sales consulting.
• Hands-on knowledge of SCAYLE, Salesforce Commerce Cloud, CommerceTools, or SAP Commerce Cloud.

Culture & Benefits

• Inclusive environment committed to diversity and equality.
• Focus on physical and mental health well-being.
• Opportunity to work within a stable, high-growth European company scaling into the US market.
• Work in an autonomous, startup-like setting with access to enterprise-level resources.