Director, Professional Services (Data)

TL;DR

Director, Professional Services (Data): Leads hirify.global’s Data Quality and Governance PS practice, setting the services strategy and offerings, partnering with Sales on go-to-market and services bookings, and carrying P&L responsibility for the segment with an accent on ensuring projects are delivered on time, on budget, and with measurable outcomes and high customer satisfaction. Focus on building relationships with customer executives and sponsors, and establishing yourself as a trusted advisor to key stakeholders through thought leadership in governance and quality and deep knowledge of the hirify.global software portfolio.

Location: 100% remote anywhere in the US

Company

hirify.global is the leader in data integrity, empowering businesses to make more confident decisions based on trusted data through a unique combination of software, data enrichment products, and strategic services.

What you will do

• Engage in functional and technical discovery calls with clients to understand customer requirements and align services offerings to business outcomes.
• Lead services teams implementing hirify.global software solutions, ensuring projects are delivered on schedule, within budget, and with the highest customer satisfaction.
• Scope projects, prepare SOWs, and partner with Sales to grow services revenue.
• Track and report KPIs and metrics to assess practice performance.
• Build relationships with customer executives and sponsors, establishing yourself as a trusted advisor.
• Optimize PS delivery methods to implement hirify.global solutions more efficiently, improving margin and project profitability.

Requirements

• 10-15 years of professional experience in a technical industry delivering client-facing projects.
• Knowledge and expertise in data quality, data governance, data management, and/or the data-centric domain space.
• Proven experience leading high-visibility, complex engagements for Fortune 500 companies.
• Exceptional client relationship skills, with the ability to serve as a trusted advisor to senior customer executives.
• Proven success scaling and growing a professional services business while meeting revenue and P&L targets.
• Exceptional communication skills and ability to work with cross-functional teams globally, including work hours outside of North America time zones.

Nice to have

• Strong experience with SaaS solutions, leading and emerging cloud technologies, and corresponding services.
• Domain knowledge in Financial Services, Insurance, Telecommunications, Energy, or CPG.
• Familiarity with leading enterprise tools such as MDM solutions, SAP (or similar ERP solutions), Salesforce, Markit, Bloomberg, leading and emerging cloud technologies, and ETL solutions.
• Experience with Suite Projects Pro (or similar PSA), SFDC, NetSuite, and Coupa.
• M&A experience supporting and integrating professional services offerings is a plus.
• AI skills and experience to drive internal productivity, as well as experience building agentic/AI based solutions for customers.

Culture & Benefits

• "Work from anywhere" culture.
• Committed to career development for employees and offer opportunities for growth, learning, and building community.
• Celebrate diversity in a distributed environment with a presence in 30 countries as well as 20 offices in over 5 continents.