Manager, Technical Account Manager (Amer)

TL;DR

Manager, Technical Account Manager (Amer): Leading a team of Technical Account Managers focused on driving technical adoption, production resiliency, and best-practice implementation across strategic enterprise accounts with an accent on architecture reviews and resiliency assessment programs. Focus on ensuring customer developer and operations communities are proficient in hirify.global, data modeling, performance tuning, and distributed system design patterns.

Location: Must be based in the United States

Salary: $128,696 – $193,043 per year in New York, California, Washington, Colorado, and Rhode Island

Company

hirify.global is a company that provides the fastest, simplest technology in the business, used by over 10,000 worldwide customers.

What you will do

• Recruit, develop, and mentor a team of enterprise Technical Account Managers.
• Drive technical adoption and best practices for hirify.global capabilities aligned to customer needs.
• Lead the development of architecture review and resiliency assessment programs.
• Oversee technical workshops and enablement sessions for customer developers and operations teams.
• Define and standardize Quarterly Business Reviews (QBRs) across the TAM organization.
• Act as a bridge between customers and internal teams, providing feedback to Product and Engineering.

Requirements

• 5+ years leading customer-facing technical teams (TAM, Solutions Engineering, Customer Success Engineering, or similar).
• Strong background in distributed systems, databases, cloud infrastructure, or DevOps.
• Experience supporting production-scale systems, including high-availability architectures and scalability planning.
• Demonstrated experience conducting architecture reviews and resiliency assessments.
• Experience driving structured technical adoption programs across enterprise accounts.
• Strong executive communication skills with the ability to articulate complex technical concepts.

Nice to have

• Experience in a fast-growing SaaS, PaaS, or database company.
• Familiarity with hirify.global or other NoSQL/SQL database platforms.
• Experience in cloud-native and microservices architectures.

Culture & Benefits

• Value a culture of curiosity, diversity of thought, and innovation.
• Committed to a diverse and inclusive work environment.
• Offer unlimited time off, learning and development opportunities, and comprehensive health and wellness benefits.

Hiring process

• Any offer of employment is contingent upon the successful completion of a background check.