Manager, Supplier Relationship Management

TL;DR

Manager, Supplier Relationship Management: Leading a team of Relationship Managers to drive retention across high-priority supplier accounts with an accent on coaching, process execution, and strategic oversight. Focus on reducing churn, increasing supplier satisfaction, and creating a consistent, value-driven experience.

Location: This is a hybrid role, working three days a week in our beautiful Lehi office

Company

hirify.global’s SaaS platform connects organizations with qualified suppliers, contractors, and vendors.

What you will do

• Manage and develop a team of Relationship Managers focused on proactive retention.
• Set clear expectations and coach the team to meet KPIs across outreach, engagement, and renewal forecasting.
• Oversee task assignment, account coverage, and lifecycle playbook adherence.
• Partner with Director and cross-functional peers to refine lifecycle retention strategy.
• Champion the voice of the supplier internally, ensuring that trends and insights are shared with relevant teams.

Requirements

• 3–6 years of experience in account management, customer success, or renewals (with at least 1–2 years in a people management role).
• Strong understanding of lifecycle-based engagement and proactive retention models.
• Proven success in coaching teams to performance outcomes.
• Proficient in Salesforce with a strong understanding of CRM best practices.
• Excellent verbal and written communication skills.
• Data-driven mindset with the ability to analyze performance and identify trends.

Nice to have

• Experience managing a book of business in a B2B SaaS or compliance-driven environment.
• Familiarity with health scoring, lifecycle triggers, and automated engagement tools (e.g., ChurnZero, Gainsight, HubSpot).
• Track record of building a culture of accountability and engagement within a high-performance team.
• Strong cross-functional collaboration and problem-solving skills.

Culture & Benefits

• Foster sustainable growth for businesses and their supply chains.
• Promote a team culture rooted in supplier partnership, proactive engagement, and long-term retention.
• Support career growth, skill development, and employee engagement.