Responsible Social Gaming Outreach Specialist (Igaming)

TL;DR

Responsible Social Gaming Outreach Specialist (Igaming): Supporting the day-to-day case management and customer outreach of Responsible Social Gaming (RSG) operations with an accent on promoting responsible gameplay practices to players that are developing red flag behaviors. Focus on building trust and rapport with contacted customers to accurately gauge gameplay habits.

Location: Must be based in Toronto, Canada

Salary: CAD 65,000 to CAD 71,000 per year

Company

hirify.global is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play online social games.

What you will do

• Assess gameplay habits and determine appropriate actions prior to player interaction.
• Maintain confidentiality and adhere to ethical guidelines in handling sensitive information.
• Increase awareness about responsible gaming tools and available support services.
• Provide guidance, support, and referrals to individuals affected by gameplay activities.
• Conduct proactive and reactive outreach to promote responsible gameplay practices.
• Collaborate with the RSG Risk Assessment team and internal stakeholders to identify potential red-flag behaviors.

Requirements

• Bachelor’s degree/diploma/certificate in social work, adult education, psychology, public health, or a related field is desirable.
• Minimum of 1-3 years of related experience.
• Working knowledge of mental health, harm reduction, addiction, risk prevention, preferred.
• Knowledge of responsible gameplay principles and problem gameplay approaches a strong asset.
• Experience assessing and responding to sensitive and urgent situations.
• Experience performing high volume inbound and outbound communications (emails, chats, calls).

Culture & Benefits

• Diverse and inclusive group of individuals.
• Flexible work arrangements.
• Opportunities for learning and career advancement.
• Competitive compensation, perks and benefits.
• Mix of in-person and online events, to social gatherings and much more.