Customer Success Associate

TL;DR

Customer Success Associate: Supporting and managing the customer lifecycle, ensuring customer engagement and satisfaction with an accent on troubleshooting and enhancements. Focus on proactively supporting onboarding, resolving customer inquiries, and maintaining strong client relationships.

Location: Hybrid (8 days/month) in Chicago, IL, USA

Salary: $34,300.00 - $57,400.00 USD

Company

hirify.global offers information, software, and services for professionals in the health, tax and accounting, governance, risk & compliance, and legal & regulatory sectors.

What you will do

• Proactively support the onboarding process for new customers.
• Address and resolve a broader range of customer inquiries and issues.
• Assist with customer renewals and upselling opportunities.
• Monitor and analyze customer performance and engagement data.
• Collaborate with internal teams on customer feedback to improve products/services.

Requirements

• Enhanced verbal and written communication capabilities.
• Ability to tackle a wider range of issues.
• Basic analytical skills to track and interpret customer data.
• Stronger understanding of products/services.
• More proficient use of CRM tools for streamlined customer management.

Culture & Benefits

• Medical, Dental, & Vision Plans.
• 401(k), FSA/HSA.
• Commuter Benefits.
• Tuition Assistance Plan.
• Vacation and Sick Time.
• Paid Parental Leave.