Customer Success & Renewals Coordinator

TL;DR

Customer Success & Renewals Coordinator: Managing client contracts, renewal lifecycles, and billing accuracy with an accent on financial reporting and revenue continuity. Focus on tracking contract data in Excel, ensuring seamless client communication, and aligning invoicing with established service terms.

Location: Must be based in Georgia, United States

Salary: $60,000–$70,000

Company

A mission-critical software solutions provider for public sector, healthcare, utilities, and private sector industries across North America, Europe, Asia, and Australia.

What you will do

• Manage contract renewal tracking and ensure billing accuracy to maintain revenue continuity.
• Review invoicing against contract terms to confirm rates, services, and schedules are correct.
• Maintain renewal and invoicing trackers using Excel to ensure data integrity.
• Support financial forecasting and variance analysis related to active contracts.
• Build and maintain strong client relationships to address inquiries and resolve issues.
• Coordinate internally with finance, sales, and operations teams to streamline processes.

Requirements

• Must be based in Georgia, United States
• Strong proficiency in Microsoft Excel, including formulas, data tracking, and reporting.
• Experience with contract administration and client-facing operations.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple contract deadlines concurrently.
• Strong communication and relationship-building skills.

Culture & Benefits

• Comprehensive medical, dental, and vision benefits from day one.
• Three weeks of vacation and five personal days.
• 401k matching program and employee stock ownership opportunities.
• Casual, collaborative work environment with lifestyle rewards.
• Remote work flexibility with an emphasis on professional growth.