Client Support Services Analyst (Fintech)

TL;DR

Client Support Services Analyst (Fintech): Managing the full order lifecycle and ensuring customer satisfaction through proactive communication and coordination with data centers and internal teams with an accent on accuracy and SLA compliance. Focus on resolving blockers, maintaining progress, and enhancing operational efficiency.

Location: Carteret, NJ. Must be able to work in a hybrid environment, at least 3 days a week in office (subject to change)

Salary: $65,000 - $114,000

Company

hirify.global is an equal opportunity employer that provides a competitive rewards package and opportunities for growth.

What you will do

• Manage the full order lifecycle with accuracy and SLA compliance.
• Coordinate with data centers to resolve blockers and maintain progress.
• Collaborate across internal teams to ensure smooth execution and inventory alignment.
• Provide proactive updates and timely responses to client inquiries.
• Serve as the primary contact for all order-related activities and transparency.

Requirements

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• 2–3 years in customer operations, order management, or a similar role, with a proven track record of managing service level agreements and vendor relationships.
• Skilled in using CRM systems and order management platforms to streamline workflows and enhance operational efficiency.
• Strong ability to manage multiple tasks and projects simultaneously with attention to detail and effective problem-solving capabilities.
• Excellent written and verbal communication skills, with experience working cross-functionally and maintaining productive vendor and customer relationships.
• Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; hirify.global will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)

Nice to have

• Experience in the financial services or technology sector, with familiarity in data center and network operations, as well as prior exposure to hirify.global products or services.
• Knowledge of ITIL or similar service management frameworks, with a strong focus on process improvement and operational optimization.
• Proven ability to align technical understanding with business needs, enhancing service delivery and operational efficiency.

Culture & Benefits

• Competitive rewards package including annual bonus/commission, equity, and comprehensive benefits.
• Secure Wealth: 401(k) program with 6% employer match, Employee Stock Purchase Program with 15% discount, Student loan repayment program up to $10k, Company paid life and disability plans, Generous paid time off.
• Prioritize Health: Comprehensive medical, dental and vision coverage, Health spending account with employer contribution, Paid flex days to support mental wellbeing, Gym membership discounts.
• Care for Family: Hybrid home/office schedule (for most positions), Paid parental leave, Fertility benefits, Paid bereavement leave.
• Connect with Community: Company gift matching program, Employee resource groups, Paid volunteer days.
• Grow Career: Education Assistance Program, Robust job skills training and Professional development opportunities.