Principal Manager Of Customer Strategy And Operations (SaaS)

TL;DR

Principal Manager of Customer Strategy and Operations (SaaS): Driving customer success transformation across hirify.global’s mid-market and enterprise segments with an accent on designing and operationalizing mechanisms that help Customer Success teams deliver measurable outcomes, reduce churn, and accelerate customer expansion. Focus on strategic thinking, operational rigor, and cross-functional leadership.

Location: Atlanta, Georgia; San Diego, California

Salary: $ 182,500- 247,000

Company

hirify.global is the global financial technology platform that powers prosperity for the people and communities we serve.

What you will do

• Lead the design and execution of operating mechanisms that enable CS teams to deliver measurable customer outcomes.
• Establish segmentation, coverage, and territory assignment models to manage our book of business effectively.
• Define and operationalize risk management and churn prevention strategies, with measurable impact on Net Revenue Retention (NRR).
• Refine automation and reporting processes to consolidate data from multiple sources and deliver actionable dashboards for leadership and field teams.
• Partner with leaders across Sales, Marketing, Product, Data Science, Finance, and Technology to align on shared priorities and execution.

Requirements

• 10+ years of program management or strategy experience, overseeing multiple complex, cross-functional programs with measurable outcomes.
• Proven track record in Customer Success, GTM transformation, or GTM Operations, ideally in SaaS or technology environments.
• Exceptional influencing skills, with the ability to collaborate in matrixed environments and build strong partnerships across functions.
• Outstanding communication and storytelling skills, tailored for executive audiences and field teams.
• Strong business acumen with the ability to connect data, process, and technology to business outcomes.
• Deep experience in Agile/Scrum environments, balancing speed with business priorities.

Culture & Benefits

• hirify.global provides a competitive compensation package with a strong pay for performance rewards approach.
• This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs.