People Operations Leader (Hr Operations)

TL;DR

People Operations Leader (HR Operations): Leading and evolving core People Operations functions across the U.S. and Canada, supporting approximately 2,500 employees with an accent on operational excellence, strong governance, and data integrity. Focus on digital enablement, AI adoption, and maintaining a human-centered service model.

Location: Toronto, Ontario, Canada; U.S.

Company

hirify.global is the world’s largest communications firm, which fosters an environment where people feel empowered to take the kind of bold action that makes careers, reshapes industries, and creates the unexpected.

What you will do

• Lead the U.S. and Canada People Operations team to drive our service delivery model and people experience goals.
• Oversee end-to-end onboarding, employee changes, and offboarding processes across U.S. and Canada.
• Identify opportunities to improve efficiency through AI and automation tools.
• Partner with Global People Analytics to provide regular insights and ad hoc reporting needed for the team and for the region.
• Serve as regional lead for Workday and ServiceNow operational excellence.
• Drive direction for service delivery, standardization, simplification, operational maturity and continuous improvement.

Requirements

• Bachelor's degree in Human Resources Operations, Business Administration or a related discipline or equivalent experience.
• 10+ years of progressive experience in Human Resources, People Operations, or HR Shared Services, with at least 5 years in a global/shared services environment.
• Experience leading People Operations or HR service delivery teams.
• Direct experience supporting a workforce of 2,000+ employees.
• Hands-on experience with Workday implementations (HCM and related modules).
• Daily operational experience using Workday and ServiceNow in a People Operations environment.

Nice to have

• HR certification (PHR/SPHR or equivalent).
• Experience in a professional services or matrixed organization.
• Strong analytical capability and data-driven decision-making.
• Demonstrated experience improving service delivery metrics and operational KPIs.
• Deep understanding of HR compliance requirements in the U.S. and Canada.

Culture & Benefits

• Dedicated to building a diverse, inclusive, and authentic workplace.
• Offer a place to grow, make a meaningful impact, and help drive change.
• Culture is built on trust, innovation, and inclusivity, where unique perspectives are welcomed and celebrated.
• Ambitions are supported, voice matters and work contributes to shaping the future of communications and clients’ business.