Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Driving value to customers and growing hirify.global's strategic engagement with them with an accent on technical discovery, platform configuration, and embedding hirify.global into customers’ commercial and operational workflows. Focus on translating client goals into measurable, repeatable use cases and operationalizing them as platform workflows.

Location: This position is a remote position to be based from the New York tri-state area or Chicago. We are not currently accepting applications based outside of these markets.

Salary: $120,000 - $150,000/per year.

Company

hirify.global’s AI-powered digital commerce platform is revolutionizing the way brands sell online.

What you will do

• Drive value to customers and grow hirify.global's strategic engagement with the Customer.
• Lead technical discovery processes to understand data flows, integration requirements, and operational needs, translating these into effective product configurations and workflows.
• Provide consultation on best practices for utilizing hirify.global data models and dashboards, guiding customers in interpreting platform insights to inform strategic commercial decisions.
• Partner closely with customer contacts and internal technical teams to understand customer concerns and issues, and identify trends and priorities for unlocking best in class enablement.
• Help customers harness hirify.global’s AI capabilities to drive efficiency, improve execution, and scale their retail media and ecommerce strategies.
• Configure key components of the platform to support adoption and value delivery, including data ingestion, metric creation, report and dashboard setup, basic context engineering and AI agent setup.

Requirements

• Bachelor’s degree required; advanced degree is a plus.
• 4-8 years of experience in solution consulting, technical account management within a SaaS/analytics environment ordeep sales and planning in retail or CPG , leveraging SaaS/ analytics platforms is required.
• Proficiency in navigating and configuring enterprise platforms, ideally with exposure to, eCommerce analytics, pricing systems, or CPG/retail data workflows.
• Hands-on experience with configuring data pipelines, metrics, reports, or automated workflows within a SaaS platform.
• Exceptional ability to build trusted, consultative relationships with senior business and technical stakeholders.
• Strong commercial acumen and understanding of operational workflows within CPG, retail, or eCommerce environments.

Nice to have

• Familiarity with low-code tools to configure AI-driven workflows or agents and data interpretation, SQL, dashboards, or Business Intelligence (BI) tools (e.g., Looker, Tableau) is a plus.
• Experience working with AI-driven platforms or products, including the ability to translate AI capabilities into actionable customer use cases and measurable business outcomes.

Culture & Benefits

• Comprehensive medical, vision, and dental coverage.
• A 401(k)-retirement plan.
• Short & long-term disability insurance and Life insurance.
• Paid parental leave.
• Monthly reimbursements for wellness, phone, and internet.
• 10+ paid company holidays in each calendar year and unlimited PTO.