Sr. Analyst - Client Onboarding (Fintech)

TL;DR

Sr. Analyst - Client Onboarding (Fintech): Delivering customer success for hirify.global's Risk Platform (NRP) across global marketplaces with an accent on defining requirements and implementing risk management functionality, connectivity, and market data solutions. Focus on analyzing and resolving technical issues, managing incident resolution, and partnering with stakeholders across APAC, EMEA, and North America.

Location: This position will be located in Toronto, Ontario and offers the opportunity for a hybrid work environment at least 3 days a week in-office, subject to change.

Salary: $75,000 - $103,000

Company

hirify.global is an equal opportunity employer.

What you will do

• Lead new client onboarding projects, working directly with customers to define requirements and implement risk management functionality, connectivity, and market data solutions.
• Analyze and resolve technical issues through fact-finding, problem identification, and cross-functional collaboration with internal teams.
• Manage incident resolution and change management processes, ensuring timely communication and proactive prevention strategies.
• Schedule product releases following bug fixes and oversee implementation of acceptance testing to maintain quality standards.
• Partner with stakeholders across APAC, EMEA, and North America to prioritize customer needs and deliver excellence in service.

Requirements

• Bachelor's degree in a related field or equivalent practical experience.
• 2+ years of experience in financial services, risk management, technology, or consulting roles.
• Strong problem-solving and analytical skills with demonstrated ability to extract insights from complex data sets.
• Experience working in Linux environments and performing data analysis with market data, trading data, and protocols.
• Excellent communication skills with the ability to influence stakeholders and build trusted relationships across all organizational levels.

Nice to have

• Knowledge of financial markets operations and trading infrastructure.
• Familiarity with project management, change management processes, UNIX, networking fundamentals, or FIX protocol.
• Experience working in globally distributed teams across multiple time zones.

Culture & Benefits

• Competitive rewards package.
• Generous annual bonus/commission (short-term incentive), and equity (long-term incentive).
• Comprehensive benefits.
• Opportunity for growth.