3rd Level Engineer (System Engineering)

TL;DR

3rd Level Engineer (System Engineering): Identifying, troubleshooting, analyzing, and resolving highly complex issues within defined service level expectations with an accent on domains lifecycle, DNS, and SSL. Focus on monitoring internal processes, escalating unresolved problems to development teams, and providing technical support to Customer Care agents.

Location: Bucharest

Company

hirify.global is the leading European digitalization partner for small and medium-sized businesses (SMB).

What you will do

• Be an expert in the products supported and have an advanced understanding of the related business processes.
• Identify, troubleshoot, analyze, and resolve highly complex issues within defined service level expectations.
• Identify proactive ways to reduce the number of issues and support cases.
• Monitor all internal processes and identify any potential issues.
• Escalate unresolved problems to development teams.
• Create and update support and operation documentation.

Requirements

• Strong analytical, investigative and diagnostic skills.
• Extensive knowledge about Domains lifecycle, DNS, and SSL.
• Strong knowledge of Linux operating systems.
• Scripting ability especially using Python.
• Knowledge of MySQL, Postgres and NoSQL DBs.
• Knowledge of containerization technologies (Docker).
• Experience with ElasticSearch and log analysis tools.

Culture & Benefits

• Access to local/international trainings, development and growth opportunities, including access to e-learning platforms, covering both technical and soft skills areas.
• Flexible work schedule.
• Hybrid work option.
• Medical services package from one of two private providers.
• 25 vacation days per year.
• Team events, networking events organized to promote a passionate, creative and diverse culture.