Junior Helpdesk Engineer

TL;DR

Junior Helpdesk Engineer: Providing first-line technical support, troubleshooting hardware and software issues, and managing user access within a distributed IT environment. Focus on maintaining workstations, ensuring system reliability, and facilitating seamless onboarding processes for end-users across various business domains.

Location: Must be based in Europe (Albania, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Italy, Kosovo, Latvia, Lithuania, Luxembourg, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Netherlands). Remote, hybrid, or onsite options available.

Salary: €1,740–€1,900 (gross) per month.

Company

hirify.global is a pre-IPO software development company providing full-cycle services to enterprises and mid-sized firms globally for over 19 years.

What you will do

• Provide first-line technical support and troubleshoot hardware, software, and network issues.
• Install, configure, and maintain workstations, laptops, and peripheral devices.
• Manage user accounts, access rights, and permissions using Active Directory.
• Support standard business applications including MS Office, email clients, and VPN.
• Log and track incidents and service requests in ticketing systems like Jira Service Management.
• Assist with user onboarding and offboarding, including equipment provisioning.

Requirements

• 1+ years of experience in a Helpdesk or Technical Support role.
• Proficiency in Windows and Linux OS.
• Knowledge of Active Directory and access control.
• Understanding of networking basics (TCP/IP, DNS, VPN).
• Intermediate or higher English level.
• Must be located in one of the listed European countries.

Nice to have

• German language proficiency (Pre-Intermediate+).

Culture & Benefits

• Flexible work arrangements (remote, hybrid, or office-based).
• Private health insurance and sports activity compensation.
• Access to corporate training portal and English language courses.
• Mentoring and adaptation system for career and financial growth.
• Certification compensation for professional qualifications like AWS or PMP.