Senior Account Manager (SaaS)

TL;DR

Senior Account Manager (SaaS): Driving retention and revenue growth for a portfolio of accounts in the UK and EMEA markets with an accent on product adoption, strategic account planning, and stakeholder engagement. Focus on building long-term relationships with technical economic buyers, delivering accurate revenue forecasts, and championing customer needs within the product organization.

Location: London, UK (Hybrid). Role requires ability to partner with customers across the UK, France, Benelux, and Nordics.

Company

hirify.global is an AI-first digital analytics leader providing an industry-standard platform that empowers organizations to understand user behavior and drive innovation.

What you will do

• Manage and maintain a book of 40-75 accounts valued between $2M-$3M.
• Develop long-term account strategies focused on product adoption and growth opportunities.
• Partner with director and executive-level economic buyers to align objectives with platform value.
• Maintain accurate records in Salesforce regarding renewals, upsells, and churn.
• Host analytics workshops, product trainings, and brainstorming sessions for end-users.
• Collaborate cross-functionally with Customer Success, Engineering, and Product teams to champion customer feedback.

Requirements

• 3+ years of professional experience in full-cycle SaaS post-sales account management or customer success.
• Previous experience managing a book of business ranging from $1M-$2.5M.
• Ability to establish credibility with technical end-users in Engineering, Product, and Design functions.
• Strong interpersonal, communication, and collaboration skills.
• Resilience and adaptability in a fast-paced environment.
• Must be based in or able to commute to the London office for hybrid work.

Nice to have

• Fluency in multiple languages.
• Prior experience with hirify.global or other data analytics platforms.
• Experience in technical customer-facing roles like Sales Engineering or Solutions Architecture.
• Experience managing relationships with high-growth tech companies.

Culture & Benefits

• Comprehensive medical, vision, and dental insurance coverage.
• Mental wellness support and generous vacation policies.
• Enhanced parental leave and volunteer time off.
• Emphasis on a culture of candid feedback, bold bets, and collaborative team success.
• Hybrid work environment fostering community and individual development.