Client Service Manager (SaaS)

TL;DR

Client Service Manager (SaaS): Managing strategic client relationships and growing accounts by driving commercial initiatives and ensuring successful project delivery with an accent on stakeholder management and commercial risk mitigation. Focus on building high-impact partnerships, identifying new business opportunities, and optimizing revenue growth within a distributed team environment.

Company

hirify.global is a technology company focused on accelerating digital delivery and closing the digital skills gap by building better products and teams.

What you will do

• Manage and nurture a portfolio of client relationships to ensure long-term satisfaction and trust.
• Develop and execute account strategies that support both client value and company growth.
• Identify and pitch new business opportunities to existing clients to expand service footprint.
• Ensure commercial success by monitoring project profitability and proactively minimizing revenue leakage.
• Act as a trusted point of escalation to resolve issues for both the delivery team and client stakeholders.
• Manage team scheduling and resource allocation to align with specific client needs.

Requirements

• Proven experience in account management within a commercial or service-oriented environment.
• Strong commercial acumen with experience in contract terms, SOW creation, and risk management.
• Must be based in the UK or Europe with ability to work in a hybrid model.
• Excellent stakeholder management and relationship-building skills.
• Ability to lead teams and communicate mission-driven goals effectively.

Culture & Benefits

• Blended working model allowing flexibility between home, office, and client locations.
• Annual budget for training and professional upskilling with dedicated time off for study.
• Career scrum team structure to support individual development goals.
• Comprehensive benefits including private medical insurance and employer pension contributions.
• Generous leave policy with 25 days holiday plus bank holidays.
• £1000 flexifund for personalized perks such as gym, health, or dental plans.