Technical Operations Engineer

TL;DR

Technical Operations Engineer: Researching and diagnosing internal software system issues and requests with an accent on triage issues and resolve them in a production environment. Focus on documentation, communication, and working with software developers towards a final resolution.

Location: Virtual US

Company

hirify.global is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience.

What you will do

• Triage, troubleshoot, document, and resolve issues in technical systems, including SSMS, SSRS, web pages, and computer networks.
• Proactively monitor production environments and processes to ensure system and process flows are functioning properly, as well as react to disruptions in the workflow.
• Respond to requests for custom reports, data analysis, and technical support, and provide knowledge to field account managers, internal system developers, and product support personnel.
• Work directly with software developers to help resolve larger issues and code defects, including documentation, testing, and communicating resolution through appropriate channels.

Requirements

• Working knowledge of Structured Query Language (SQL).
• Customer Service background or worked directly with internal or external customers.
• Proven communication and documentation skills.
• Strong interpersonal and problem-solving skills are required.
• Time management and prioritization skills.

Culture & Benefits

• Innovative culture.
• Cognitive answers, insights, algorithms, and automation.