Qa Analyst (Fintech)

TL;DR

QA Analyst (Fintech): Assessing the quality of work within Customer Operations, focusing on deep-dive technical audits of complex investigative cases and operational tasks with an accent on Disputes & Transaction Claims. Focus on ensuring compliance with regulatory standards and internal risk appetite, identifying emerging risks, and providing strategic feedback to improve customer experience.

Location: 3 days per week in the office in Cardiff

Company

hirify.global provides an all-in-one business credit card & spend management platform that helps business owners save time and money, serving over 200,000 businesses worldwide with a goal to help 1 million small businesses by 2030.

What you will do

• Conduct technical audits of end-to-end Transaction Dispute cases and customer interactions to ensure compliance with regulatory standards.
• Monitor and assess adherence to Service Level Agreements (SLAs) to ensure timely risk mitigation.
• Proactively identify emerging risks and procedural gaps, escalating significant findings to senior stakeholders.
• Develop comprehensive Monthly Management Information (MI) reports that translate audit data into actionable business insights.
• Identify systemic trends and root causes to provide strategic feedback for training and policy updates.

Requirements

• Experienced in Disputes & Transaction Claims.
• Understand that a technically accurate, fully documented, and compliant investigation with FCA expectations and Consumer Duty is a "great outcome".
• Skilled at delivering constructive, evidence-based feedback and explaining complex regulatory requirements.
• Analytical and detail-oriented, familiar with Quality Assurance frameworks.
• Objective with the "investigative curiosity" needed to spot what isn't there.

Culture & Benefits

• Private Healthcare including dental and opticians services.
• Worldwide travel insurance.
• Salary Sacrifice Pension Scheme up to 7% match.
• 28 days holiday (plus bank holidays).
• Annual Learning and Wellbeing Budget.
• Dog Friendly Offices with free drinks and snacks.

Hiring process

• Stage 1: 30 minute intro and values call with a Talent Partner
• Stage 2: 45 minute interview with a QA Team Lead and Outcome Testing Manager
• Stage 3: 30 minute interview with the Head of Customer Insights