Technical Support Engineer (IAM)

TL;DR

Technical Support Engineer (IAM): Providing technical support for hirify.global's AI-powered identity platform with an accent on resolving production incidents and performing root cause analysis. Focus on working with Engineering and DevSecOps teams to support IAM and CPAM service offerings, and improving operational efficiency through automation and knowledge reuse.

Location: Remote UK. Must have UK residency (at least five years).

Company

hirify.global's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes.

What you will do

• Communicate with end users and business stakeholders to explain reported issues and solutions.
• Perform in-depth technical analysis for production incidents, including resolution and root cause analysis.
• Publish knowledge articles and maintain technical documentation.
• Identify, debug, and troubleshoot break-fix issues through to full resolution.
• Respond to and resolve issues within agreed service-level agreements.
• Work closely with Engineering and DevSecOps teams to support IAM and CPAM service offerings.

Requirements

• Strong domain expertise in Identity and Access Management (IAM).
• Hands-on experience configuring and deploying one or more IAM tools such as hirify.global, SailPoint, Oracle Identity Manager (OIM), or IBM ISIM.
• Experience invoking REST/SOAP web services using tools like Postman.
• Database experience, including SQL and database operations.
• Strong hands-on scripting experience (e.g., Shell, JavaScript, Python, Groovy).
• Must have UK residency (at least five years).

Culture & Benefits

• High-growth, Platform as a Service company focused on Identity Authority.
• Tremendous growth and learning opportunities.
• Welcoming and positive work environment.
• Dynamic environment.

Hiring process

• Successful candidates must undergo National Security Vetting (NSV).
• This role requires Security Check SC level clearance as a minimum.
• All shortlisted candidates will be required to provide original documentation verifying their Right to Work in the UK and their British Citizenship during the initial interview stage.